Shipping policy

Refund Policy

This policy covers refunds for DropIQ subscription plans and add-ons. It does not cover your own store's customers, whose refunds you handle as their merchant. Nothing in this policy limits mandatory statutory consumer rights, which always apply where the law grants them.

1. Subscriptions

DropIQ subscriptions (Starter, Pro, Sections Unlimited) are billed monthly in advance. You may cancel at any time to stop future renewals; cancellation stops the next charge and your access continues until the end of the paid period. We do not offer voluntary refunds except where required by applicable law — for example, we do not refund for change of mind, unused time, or unachieved sales. Billing errors and duplicate charges are always corrected.

2. Digital service / statutory withdrawal

At checkout you confirm that you want the digital service to begin immediately, and you acknowledge how starting the service immediately may affect any statutory right to withdraw or cancel. Where you have mandatory statutory rights as a consumer, those rights continue to apply.

3. Fulfillment charges

Amounts you pay to fulfill your store's orders through DropIQ's sourcing are separate from your subscription; they are quoted from supplier records and confirmed at the time you accept fulfillment. Any refund or return relating to those fulfillment charges depends on the fulfillment and supplier terms that apply to your order and on your mandatory statutory rights.

4. How to request

Contact support@dropiq.io. Any refund we do issue (for example a billing-error correction) is returned to your original payment method.